### 2.1 | 2022-02-02
– Fixed an issue where connecting to Help Scout fails after the user is redirected back from Help Scout.
– Fixed an issue where conversation creation can fail if the customer first name is empty.
### 2.0 | 2021-05-06
– Added a form settings menu icon for Gravity Forms 2.5
,### 1.12.1
– Added the “Click here to refresh access token” button to the add-on settings page so the request can be attempted again when it times out.
– Updated logging statements to clarify that the add-on is still connected to Help Scout when the token refresh times out.
### 1.12 | 2019-11-06
– Updated authentication logging statements.
– Updated Javascript files, stylesheets to use minified versions.
– Fixed auth token refresh failing when the add-on is using a custom app.,### 1.11 | 2019-10-03
– Fixed conversation creation failing when the last name is not provided for a new customer.
### 1.10 | 2019-10-02
– Fixed conversation creation failing when a file attachment exceeds the maximum size allowed by the Help Scout API (10 MB).
– Fixed conversation creation failing when the authenticated user does not have permission to access the mailbox where the customer already exists.
– Fixed conversation creation failing when merge tags used in the tags setting are for fields without values.
– Fixed conversation creation failing when the assigned user has been deleted from the Help Scout account.,### 1.9 | 2019-08-07
– Added security enhancements.
– Updated the minimum required Gravity Forms version to 2.1.
– Fixed conversations with attachments not being created on servers where allow_url_fopen is disabled.
### 1.8 | 2019-07-24
– Added security enhancements.
– Added the Help Scout Conversation Created notification event.,### 1.7 | 2019-06-11
– Fixed uploaded files not being attached to conversations.
### 1.6 | 2019-06-03
– Added *[gform_helpscout_conversation](https://docs.gravityforms.com/gform_helpscout_conversation/)* filter to allow modifying the conversation before it is created in Help Scout.
– Added support for updating first name and last name and adding new phone numbers when user with matching email is found in Help Scout.
– Updated to use Help Scout’s Mailbox API 2.0.
– Fixed issue where authenticating with Help Scout via Gravity API was not working.,### 1.5 | 2018-04-03
– Added security enhancements.
– Added GPL to plugin header.
– Added support for mapping customer phone number.
– Added create conversation bulk action to entry list.
– Added the *[gform_helpscout_process_note_shortcodes](https://docs.gravityforms.com/gform_helpscout_process_note_shortcodes/)* filter for enabling the processing of shortcodes placed in the note.
– Updated Plugin URI and Author URI to use https.
– Fixed conversations not creating when CC is enabled but value is empty.
,### 1.4 | 2017-01-05
– Added support for the Gravity Forms 2.0 entry detail page changes.
– Updated strings for translations.
– Updated API library to latest version.
– Fixed an issue with the conversation BCC emails not being set correctly.
– Fixed conversation not being created if first or last name was longer than forty characters.
### 1.3 | 2016-01-11,### 1.2 | 2015-06-29
– Added support for auto replies when conversation is created
– Added the *[gform_helpscout_process_body_shortcodes](https://docs.gravityforms.com/gform_helpscout_process_body_shortcodes/)* filter for enabling the processing of shortcodes placed in the message body.
– Fixed an issue with conversations being tagged as ‘Untagged’.
– Updated several functions to use new Add-On Framework functionality.
– Updated feed processing to abort if value of mapped Email Address field is invalid or empty.
### 1.1 | 2015-06-11