WooCommerce Refund and Exchange extension allows users to submit product refund and exchange request. The plugin provides a dedicated mailing system that would help to communicate better between store owner and customers.
This extension is an all in one solution for all your refund process and replaces a default process which doesn't provide any option to better communicate with the customer and handle refund requests.
Is your limited refund process drying up your customers away due to hectic and complex methods?
We just came with a unique and ultimate solution which would make whole refund process smooth and simple, which would eventually save your customer at every possible point.
Refund and exchange system allow users to submit product refund request or exchange request. The whole process goes under a dedicated mailing system which would keep both parties on the same note and at my point of time store owner and the buyer can make adjustments accordingly.
Custom Order Status
Multiple order status is created for refund and exchange process as refund-requested,
refund-approved, refund-canceled, exchange-requested, exchange-approve, exchange-canceled. As refund and exchange process run order status is changed.
When a customer sends a refund request for an order product then order status become Refund Requested, when a product refund request is
approved then order status become refund approved and when product refund request is canceled then order status become refund canceled.
When a customer sends an exchange request for an order, product then order status become an Exchange Requested when a product exchange request is approved, then order status become
Exchange approved and when the product exchange request is canceled then order status become an exchange canceled.
Availability
Refund and exchange feature is available up to a certain number of days when the order is
completed. When the order status is completed then the user can able to send refund and exchange request. If any of one request is in the process then another request can't be sent. It means both refunds, as well as exchange request for an order is not placed
simultaneously for an order.
Refund
The customer can submit product refund request for an order product. When a refund request is accepted then woocommerce refund feature is used for refund process. The user can send
multiple refund request up to the available days and if any request is already processed. It means the user can send refund request for order product multiple times even any of previous refund request is processed.
Exchange
The customer can submit
multiple product exchange request for an order product and a new order is generated for exchanged product and if exchange amount exceeds the selected product amount then woocommerce defaults
payment method is used for payment of extra amounts.The user can send multiple exchange request up to the available days and if any request is already processed. It means the user can send exchange request for order product multiple times even any of previous return request is processed.
Tax Handling
The merchant can refund amount included with Tax. If Include
Tax setting is enabled then the user can refund or exchange product with tax included product
price. If Merchant disables Include Tax setting then tax price is not calculated in a refund as well as exchange. Include tax setting is separate from both refund and exchange process.
Auto Accept Refund Request
If a merchant wants to
auto accept the refund request then enable the auto to accept refund request setting and when the user submits any product refund request then the request is automatically
approved and merchant get a notification email regarding that refund request i.e A refund request is approved you have to refund amount for that order refund request.
Refund/Exchange for Guest User
Return and exchange request can be submitted by both Guest as well as
Registered User. There is a page created with name
Refund/Exchange Request on extension activation, where the guest user enters their order id and email and proceeds with refund/exchange request.
Handling Fee
The merchant can add handling fee for both refunds as well as exchange request.This fee may be exchanged fee,
Shipping fee etc. according to admin.
Minimum Order Amount
The order total must be greater or equal to
minimum order amount set on the backend for enabling both features. The minimum order amount is set for both refund and exchange request setting.
Sale Item
There is a feature to prevent
Sale Items from the refund and exchange request If this feature is enabled then Customer can't send the refund or exchange request for Sale Items. Sale Item setting is defined refund and exchange request separately.
Email Notification
The merchant can also customize user
notification email from the backend.
Notification Include :
- Refund Request Send Notification.
- Refund Request Received Notification.
- Refund Request Approve Notification.
- Refund Request Cancel Notification.
- Exchange Request Send Notification.
- Exchange Request Received Notification.
- Exchange Request Approve Notification.
- Exchange Request Cancel Notification.
Product Disable
The merchant can prevent any product from refund and exchange request. There is an option in
Advanced section on product detail page to disable refund and exchange for a product.
Category Disable
The merchant can prevent any specifics
category products from refund as well as exchange request.
Multiple Request handling
The merchant can enable/disable multiple refund or exhange request for an order. If merchant disables
Multiple Request handling then one request either refund or exchange request is processed for an order.
Manage Stock
The merchant can manage the
stock of refunded and exchanged request product when request accepted. If the setting is enabled then exchanged or refund product
quantity is added to product stock.
Manage Request for Order Status
The merchant can select the order status to which Customer can send refund and exchange request.
Custom CSS
The merchant can do custom
CSS for refund and exchange request form if required.
Customer Wallet
The merchant can enable this feature to
save the refund amount into customer wallet, except to refund the amount.
Wallet Payment
Add a
payment gateway for Customer to make payment through their wallet.
Manage Customer Wallet
Manage the
Customer Wallet from the Customer edit page.
Shortcode for Customer Wallet
Add a
Shortcode to display the Customer Wallet on any page.
Regenerate Wallet Code
Add a Coupon
Regenerator for allowing the customer to change Wallet Coupon Code.
Cancel Order
Add Cancel Order Feature for the customers.
Catalog Settings
Catalog settings work in first
priority here merchant can select products and set maximum refund and exchange days of catalog products.
Refund Policy
Merchant can enable this feature for set the
refund policy from two way
- Price based policy
- Time based policy
Enable Exchange Request With Same Product or its Variations
Now you can exchange your
ordered product with the same product and it's variations only.
Custom Email Template
Now you can also send a custom
email template for refund and exchange request.
Key features
- Merchant can enable/disable refund request feature.
- The customer can return the product of an order after delivery.
- The customer can submit multiple product refund request with reason.
- Return feature is enabled for a selected number of days from order delivered.
- The merchant can disable refund feature for sale items.
- The merchant can exclude shipping cost for refund product.
- The merchant can prevent selected category product from the refund.
- Merchant can enable/disable Exchange request feature.
- The customer can submit multiple product Exchange request with reason.
- Exchange feature is enabled for a selected number of days from order delivered.
- The merchant can Customize refund and exchange email content.
- Merchant and admin both notify with email for all event.
- The customer can pay for an extra amount in the exchange process.
- Merchant can enable/disable multiple refund exchange request.
- Set minimum number of the day for Auto accept refund request.
- The merchant can set email content Header and Footer.
- The merchant can Manage refunded and exchange requested a product.
- The merchant can enable refund and exchange request for selected order status.
- The merchant can do custom CSS for refund and exchange request form if required.
- The merchant can enable that refund amount is added to customer wallet.
- Add a payment gateway for Customer to make payment through their wallet.
- Add a Setting to manage Customer Wallet from the Customer edit page.
- Add a Shortcode to display the Customer Wallet on any page.
- Add a Coupon Regenerator for allowing the customer to change Wallet Coupon Code.
- Add Cancel Order Feature for the customers.
- Add Catalog Settings to select days for refund and exchange of products according to the admin requirement.
- Add Time Based Refund Policy setting for admin.
- Add Price Based Refund Policy setting for admin.
- The customer can also exchange order in less old order amount and left amount refunded to the customer.
- The customer can select refund method on time of product refunds like wallet refund and manual refund.
Minimum Requirements
- WordPress 4.0 or greater.
- WooCommerce 2.3.0 or greater.
- PHP version 5.5.5 or greater.
- MySQL version 5.0 or greater.
Translation Ready
.po and .mo files included, for easy translation
